Warranty

At Optilogix, we aim to provide reliable cycling products and customer support. This policy explains the voluntary warranty coverage offered for eligible products.

Our product range includes ENGWE electric bikes, SEEKRUN dropper seatposts and accessories, and used electric bikes.

1. ENGWE Electric Bikes

The following voluntary warranty periods apply, subject to the final warranty conditions applicable to the product:

• Battery, display, motor and electronic control system: 1 year

• Frame and other eligible non-wear components: 2 years

Excluded from the voluntary warranty: Tyres, brakes, brake pads, brake discs and kickstands.

The exclusions above concern the voluntary warranty only.

2. SEEKRUN Dropper Seatposts

The following voluntary warranty periods apply:

• Main product and eligible components: 2 years against damage not caused by the user, subject to the applicable warranty conditions.

• Battery: 1 year.

Regular maintenance must be carried out in accordance with the manufacturer’s instructions. Damage resulting from failure to perform required maintenance may be excluded from the voluntary warranty.

Damage caused by misuse, improper installation, unauthorised modifications or other user-caused circumstances may also be excluded from the voluntary warranty, subject to applicable law.

3. Used Electric Bikes

No additional voluntary commercial warranty is provided for used electric bikes unless expressly stated in the individual product listing or a separate warranty statement.

4. How to Submit a Warranty Claim

If you believe your product is defective, please contact us before arranging a return or shipping an electric bike independently.

Please provide the following information:

• Your order number

• Your full name and contact email address

• The product name, model or SKU

• The serial number, if available

• A description of the issue and when it first occurred

• Photographs or videos showing the issue, where available

Contact details

Optilogix
Email: info@optilogix.de
Website: https://www.seekruncycling.com/

We will review the information, verify the purchase where necessary and consult the manufacturer if appropriate. We will then explain the available next steps under the voluntary warranty.

Our internal target is to provide an initial response within two business days. This is a service target.

5. Transport Costs for Warranty Cases

For claims under voluntary warranty, please contact us before returning a product so that we can coordinate a suitable transport solution.

6. Contact

For warranty enquiries and product claims, please contact:

Optilogix
Email: info@optilogix.de
Website: https://www.seekruncycling.com/