SEEKRUN S7 User FAQ
| Serial Number | Name | Specific Description Content |
| 1 | Bluetooth Pairing | Press and hold the Bluetooth pairing button on the shifter for 6 seconds, and the seatpost will automatically enter Bluetooth pairing mode. Wait until the shifter indicator light stays solid green for 2 seconds and then turns off, indicating successful pairing. (Pre-paired at the factory; replacing the battery does not require re-pairing.) |
| 2 | Entering/Exiting Low Power Mode | 1. The shifter will automatically power off after one hour of inactivity. Press the shifter button briefly to power on and use normally. 2. The seatpost will automatically enter sleep mode after one hour of inactivity and will automatically power off after one week. 3. To wake the seatpost from sleep mode: Press and hold the shifter button for about 3 seconds, or press the shifter button briefly for about 3 seconds and then press it briefly again. Upon hearing the sound of the seatpost valve opening, it indicates that both the shifter and seatpost are awake and ready for normal use. 4. To wake the seatpost from powered-off state: First, briefly press the control button on the seatpost once to wake the seatpost, then press and hold the shifter control button for about 3 seconds to wake the shifter. It is then ready for normal use. |
| 3 | Seatpost Battery Charging | When storing the seatpost battery for an extended period, charge it every three months. Use the charging dock to charge for 0.5h~1h, ensuring the battery pack maintains a 40%~60% charge level. |
| 4 | Battery Installation | Refer to the battery installation instruction video. |
| 5 | Button Battery Compartment Cover Removal | Refer to the product user manual |
| 6 | The seatpost rises slowly after installation | The seatpost clamp mounting screws on the frame are too tight; loosen them appropriately (just enough so the seatpost doesn’t rotate) |
| 7 | The tilt angle cannot be adjusted | Loosen the screws on both sides, then adjust the Torx T25 screw inside the tilt adjustment mechanism to the desired angle, and finally tighten the screws on both sides |
| 8 | The seatpost can be pulled up with force | This is a normal industry phenomenon; similar products from other brands can also be pulled up. It is a product characteristic |
| 9 | The seatpost lifting/lowering speed becomes slower in winter | This is a normal phenomenon; products from other brands in the industry also slow down |
| 10 | The seatpost lock can be compressed | This phenomenon often occurs when unboxing a new product. After installing and raising/lowering it 5-10 times, it will improve |
| 11 | Impact of lifespan on lifting/lowering travel | 40,000 cycles lifespan, with travel attenuation controlled within 13% |
| 12 | The tilt adjustment screw can be adjusted initially but becomes unadjustable after some use | Loosen the inner and outer saddle clamps on both sides (ensuring the inner saddle clamp is also loose), and use the long lever arm section of the wrench to apply force (if the inner saddle clamp is stuck, remove the screws on both sides, insert the wrench into the screw holes on both sides, and push against the opposite saddle clamp to loosen the inner saddle clamp) |
| 13 | The seatpost cannot be locked | First, check if the seatpost battery is out of power. Press the seatpost button and observe the seatpost indicator light. If it lights up red or does not light up at all, it is likely that the seatpost battery is out of power. Please ensure to charge the seatpost battery before going out for a ride. |
SEEKRUN S8 User FAQ
| Serial Number | Name | Specific Description Content |
| 1 | Bluetooth Pairing | 1. Bluetooth Pairing 1)Press and hold the Bluetooth pairing button on the shifter for 6 seconds until the indicator flashes, indicating pairing mode is active. 2)Press and hold the seatpost control button for 6 seconds until the indicator flashes, indicating pairing mode is active. 3)Wait until the shifter light stays solid green for 2 seconds and then turns off, indicating Bluetooth successful pairing. Note: Pre-paried at the factory,replacing the battery does not require re-pairing. |
| 2 | Power Off & Wake-up | 1.Auto Power-Off Instructions The shifter and seatpost will automatically power off after 3 days of inactivity.Note: The auto power-off time can be customized via the App, with a range of 1 to 7 days. 2.Power-Off & Wake-Up Methods 1)Wake the shifter: Briefly press the shifter button once to turn it on. 2)Wake the seatpost: Briefly press the seatpost control button once to turn it on. |
| 3 | Seatpost Battery Charging | When storing the seatpost battery for an extended period, charge it every three months. Use the charging dock to charge for 0.5h~1h, ensuring the battery pack maintains a 40%~60% charge level. |
| 4 | Battery Installation | Refer to the battery installation instruction video. |
| 5 | Button Battery Compartment Cover Removal | Refer to the product user manual |
| 6 | The seatpost rises slowly after installation | The seatpost clamp mounting screws on the frame are too tight; loosen them appropriately (just enough so the seatpost doesn’t rotate) |
| 7 | The tilt angle cannot be adjusted | Loosen the screws on both sides, then adjust the Torx T25 screw inside the tilt adjustment mechanism to the desired angle, and finally tighten the screws on both sides |
| 8 | The seatpost can be pulled up with force | This is a normal industry phenomenon; similar products from other brands can also be pulled up. It is a product characteristic |
| 9 | The seatpost lifting/lowering speed becomes slower in winter | This is a normal phenomenon; products from other brands in the industry also slow down |
| 10 | The seatpost lock can be compressed | This phenomenon often occurs when unboxing a new product. After installing and raising/lowering it 5-10 times, it will improve |
| 11 | Impact of lifespan on lifting/lowering travel | 40,000 cycles lifespan, with travel attenuation controlled within 13% |
| 12 | The tilt adjustment screw can be adjusted initially but becomes unadjustable after some use | Loosen the inner and outer saddle clamps on both sides (ensuring the inner saddle clamp is also loose), and use the long lever arm section of the wrench to apply force (if the inner saddle clamp is stuck, remove the screws on both sides, insert the wrench into the screw holes on both sides, and push against the opposite saddle clamp to loosen the inner saddle clamp) |
| 13 | The seatpost cannot be locked | First, check if the seatpost battery is out of power. Press the seatpost button and observe the seatpost indicator light. If it lights up red or does not light up at all, it is likely that the seatpost battery is out of power. Please ensure to charge the seatpost battery before going out for a ride. |
SEEKRUN S8 APP Frequently Asked Questions
| No. | FAQ | Answer |
| 1 | Failed to connect to the product for the first time | Tap “Connect Product”. If the connection fails, please try several more times. 1. If there are multiple seatposts nearby, power off the others; ensure that only one activated seatpost is nearby for connection. 2. After the APP is downloaded, upon first launch, you will be prompted to grant network/Bluetooth/camera permissions. Please grant all of them. Note: The APP currently does not support Huawei’s HarmonyOS. After the initial connection, subsequent connections between the APP and the product will be quick. |
| 2 | How to reset the maintenance interval? | Long-press “Maintenance Reset” on the screen for 2 seconds. A pop-up will appear; tap “Confirm” to proceed. |
| 3 | How to enable/disable the anti-theft mode? | Tap the lower-right corner of the screen. A “Yellow Lock” icon indicates the locked state. Tap again, and a “Blue Lock” icon appears, indicating the unlocked state. Note: The anti-theft mode is only available when the product is connected. |
| 4 | How to enable/disable transport mode? | Tap the lower-left corner of the screen. A pop-up will appear stating “Transport Mode Activated”. Tap “OK” to confirm. To disable “Transport Mode”: Tap the lower-left corner of the screen, and “Transport Mode Deactivated” will appear. Alternatively, manually remove the battery and reinstall it to exit transport mode. |
| 5 | How to view historical records? | Tap “History Data” at the bottom center of the screen to view “Activity Records” and “Maintenance Records”. |
| 6 | How to update the APP? | Tap the upper-left corner of the screen, then tap “App Update” to proceed with the update. |
| 7 | How can firmware be repaired? | Tap the upper-left corner of the screen, tap “Firmware Repair,” and select the corresponding firmware to upgrade. |
| 8 | After-Sales Service Access Guide | Tap the upper-left corner of the screen, tap “Customer Service,” and select the corresponding service center. |
| 9 | How can I view my bound personal information? | Tap the upper-left corner of the screen, tap “Personal Information,” and you can view it. |
| 10 | How can I unbind my personal information? | Tap the upper-left corner of the screen, tap “Personal Information,” tap “Unbind,” then tap “Confirm” to complete the unbinding process. |
| 11 | What should I do if I lose my device username? | Tap “Forgot Username or Security Code,” follow the prompts to scan the “Device SN Code,” “Purchase Receipt,” and “User Email,” then tap “Send.” |
| 12 | How do I use the seatpost auto power-off timer? | Tap the upper-left corner of the screen to access personalized settings. The system default auto power-off time is 1 day, with an adjustable range of 1 to 7 days. Note: If no operation is performed within the set time, the system will automatically power off to reduce energy consumption. |
| 13 | How can I personalize the seatpost settings? | Tap the upper-left corner of the screen to access personalized settings. Note that “Rise Control” and “Button Sensitivity” must be used together. Rise Control: Levels 1 to 6 Button Sensitivity: 0.12s, 0.14s, 0.16s, 0.18s, 0.20s Note: System default: 0s (no delay in controlling the seatpost valve). Example: With level set to “1” and sensitivity set to “0.2s”: When the button is pressed briefly for ≤0.2s, level “1” is activated. When pressed briefly for >0.2s, the default control mode (standard rise/lower) is restored. |